FAQ - POLICY

Most frequent questions:

Do you have sales or discount codes? 

We do not do sales or discount codes other than Black Friday. 

Do you do collaborations?

As a small company we are not able to do many collaborations. If interested please send us a DM or e-mail and we will get back to you. 

What shipping company do you use?
International: DHL / Domestic: Helthjem.no / posten.no / postnord.no

The website and all content are owned by V&A AGENCY AS or their affiliates. The information is protected by intellectual property law and marketing legislation. This means that product, trademarks, company names, designs including images and graphics, services and all other content on the site are not allowed copied or used without prior written consent from V&A AGENCY AS.

You must be at least 18 years old to order via www.crystalhazejewelry.com in accordance with Norwegian legislation, V&A AGENCY AS / CRYSTAL HAZE does not accept credit purchases for persons under 18 years of age. Crystal Haze reserves the right to refuse or amend your orders if necessary. (For example, if you have provided incorrect personal information.

 

BOOKING AND DELIVERY:

Items in the inventory are delivered within 14 working days within Norway's borders. International shipping can take up to 25 working days. These provisions apply to goods in stock. This does not apply to goods that are not in the inventory. For example, if a reservation of a product is agreed and this is not in stock, the delivery time mentioned above will not be applicable.

The prices stated on the website apply to orders placed on the website. All prices are quoted in NOK and are inclusive of VAT. Prices do not include payment and shipping fee as they are given separately.

 

PRIVACY NOTICE

Data privacy is extremely important  to us at Crystal Haze Jewelry and we want to be open and transparent with our processing of your personal data. 

We therefore have a policy setting out how your personal data will be processed and protected.

Who is the controller of your personal data?
V&A Agency AS is the controller of the personal data you submit to us and responsible for your personal data under applicable data protection law. 

V&A AGENCY AS

Norway, OSLO

Company registration number: 919 392 126

 

Transfers Outside the EU

Some services or payment services can take place outside the EEA. We never transmit any data outside the EEA without taking the appropriate security measures and acquiring legal support for the transfer. For example, through Privacy Shield or the Commission's standard contractual clauses.

 

Who can access your data?
Your data may be shared within www.crystalhazejewelry.com.We never pass on, sell or swap your data for marketing purposes to third parties outside Crystal Haze. 

 

ANY CORRECTION AND RETURN:

All sales are final. Exchange is possible if product packaging is intact and not opened. Upon exchange, you as a customer have to pay for the return costs and provide tracking number by mail. The cost of the return of the exchange is not covered by Crystal Haze Jewelry

In order for the exchange to be approved, all products must be intact. This means that the packaging and content should be as it was sent out, unopened, without any damages on the product packaging and as new.

In case of any fault with items purchased the customer can claim the product to be faulty. We reserve the right to have the opportunity to fix the products so that it reflects the expectation of the product. If the product can not be fixed, the customer has the right to receive a new item. The customer can annul the purchase if the error of the product is significant.

If any fault or error with any items purchased from www.crystalhazejewelry.com the error must be reported within reasonable time. We will do our best to provide all of our customers the best customer experience possible. If any conflict will rise we will recommend proceedings with the Norwegian Consumer Agency for any conflict to be solved in the best interest of our customers.

We will do our best to provide best possible service for our customers. If any conflict will arise between customer and V&A AGENCY AS / Crystal Haze Jewelry we are open for conflict resolution through the consumer council if requested. 

PICK-UP DEADLINE:

It is very important that packages are picked up within the pick up deadline. For packages that are not collected within the deadline Crystal Haze Jewelry / V&A Agency reserves the right to charge the customer for the return fee. 

Information given when ordering and reserving goods will be stored and used for information and marketing statistics. We will not use the information to contact you in connection with promotions or other marketing.

 

TYPOGRAPHICAL ERRORS:

All printing errors are regrettable. This is something we strive to get done correctly. V&A AGENCY AS / Crystal Haze Jewelry accepts that typing errors or technical errors may occur. This may cause incorrect information about trade, shipping and product to occur.

 

CONTACT:

CONTACT INFORMATION: post@crystalhazejewelry.com